Contact

We’re happy to help with questions about products, sizing, orders, shipping, or returns. Send us a message using the form below and our team will get back to you.

Customer Service Hours

Monday to Friday: 9:00 AM to 5:00 PM (Pacific Time)
Saturday and Sunday: Closed

We aim to reply to every message within 24 hours on business days.

Ways to Reach Us

• Contact form: use the form below this page.
• Order updates: visit our Track your order page.
• Common questions: see our FAQ.

Business Information

Store name: Cleo Rivers
Company name: JT Brands LLC
Company registration number: 606 297 748
Company address: 1915 Rocklund Dr, Wenatchee, WA 98801, United States
Fulfillment warehouse: No. 2 Freight Elevator, West Side of 3rd Floor (Upstairs), Yuantong Express, No. 409, Suxi, Yiwu Town, Zhejiang 310000, China

Please do not send returns to either address without contacting us first. We will give you return instructions.

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