Shipping Policy

Last updated: September 26, 2026

At Cleo Rivers, we are committed to giving customers clear information about how orders are processed and delivered.

Cleo Rivers is an online fashion store operated by JT Brands LLC. We use a third-party fulfillment partner in China to source, quality-check, pack, and ship customer orders. Because orders are fulfilled internationally, delivery can take longer than domestic warehouse shipping.

1. Where We Ship

We currently serve customers in the United States.

Shipping availability may vary by address, carrier availability, and product restrictions. If an address cannot be serviced, we will contact you.

2. Processing Time

Orders are generally processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding public holidays in the United States and China (such as Chinese New Year). Orders placed on a Saturday, Sunday, or holiday begin processing on the next business day.

During high-volume periods, promotions, severe weather, carrier disruptions, or other events outside our control, processing may take longer.

3. Shipping Rates

Free standard shipping is offered on U.S. orders with no minimum purchase, unless a product page or checkout clearly states otherwise.

4. Estimated Delivery Times

For standard U.S. orders, our current estimated timeline is:

Processing time: 1–3 business days
Transit time: 6–10 business days
Estimated total delivery time: 7–13 business days
Business days: Monday to Friday
Time zone: Pacific Time (PT)

Delivery times are estimates, not guarantees. Carrier delays, customs processing, severe weather, address issues, peak-season volume, and other circumstances outside our control may affect delivery.

5. Fulfillment and Tracking

Orders may be sourced and fulfilled by our fulfillment partner in China.

When tracking becomes available, we will provide tracking information through the contact details associated with your order and/or through the order-tracking tools available on our website.

6. Duties, Taxes, and Import Charges

Applicable sales tax is calculated or displayed as required during checkout.

Orders ship to you from our fulfillment partner outside the United States. If you have questions about import duties or fees for your order, please contact us through our Contact page before placing it.

7. Address Restrictions

Some carriers or shipping routes may have limitations involving PO Boxes, APO/FPO/DPO addresses, or other restricted destinations. If we cannot ship to the address provided, we will contact you as soon as possible.

Please make sure your shipping address is complete and accurate before placing your order.

8. Failed Delivery or Returned Packages

If a package cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery, or another address-related issue, it may be returned by the carrier or fulfillment partner.

If this occurs, contact us. Depending on the circumstances, additional shipping charges may apply before a replacement shipment can be sent.

9. Lost, Damaged, or Incorrect Packages

If your package appears lost, arrives damaged, or contains the wrong item, contact us promptly through our Contact page.

We may request photographs, video, packaging information, or other evidence so we can investigate with our fulfillment partner or carrier and determine the appropriate solution.

Please also review our Return & Refund Policy.

10. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping partners, delivery services, legal requirements, or business practices. The current version will always be available on this page.

Contact Information

Store name: Cleo Rivers
Company name: JT Brands LLC
Company registration number: 606 297 748
Company address: 1915 Rocklund Dr, Wenatchee, WA 98801, United States
Fulfillment warehouse: No. 2 Freight Elevator, West Side of 3rd Floor (Upstairs), Yuantong Express, No. 409, Suxi, Yiwu Town, Zhejiang 310000, China
Contact: Contact page
Email: support@cleorivers.com
Phone: +1 509 940 1545