FAQ

Is shipping free?

Yes. Standard shipping is free on all orders within the United States.

What if something doesn’t fit or isn’t right?

You can request a return within 30 days of delivery. Items should be unworn, with tags attached, and in their original packaging. Contact us through our Contact page and we’ll send you return instructions. If your item arrives damaged or incorrect, we’ll make it right at no extra cost to you. See our Return & Refund Policy.

Where can I follow my order?

Once your order ships, we’ll email you tracking information. You can also follow your order on our Track your order page.

How do I find my size?

Check the size and fit details on each product page. If you’re unsure which size to choose, contact us through our Contact page before you order and we’ll help.

Which payment methods can I use?

We accept the payment methods shown at checkout. Available options may vary by device. See our Payment Policy.

Is checkout secure?

Yes. Checkout is powered by Shopify and encrypted, so your personal and payment details are protected.

When will my order arrive?

Orders are processed within 1–3 business days and usually arrive within 7–13 business days in total (business days are Monday to Friday). See our Shipping Policy.

How do I reach your team?

Reach us through our Contact page. Our customer care hours are Monday to Friday, 9:00 AM to 5:00 PM Pacific Time, and we aim to reply within 24 hours.

Contact Information

Store name: Cleo Rivers
Company name: JT Brands LLC
Company registration number: 606 297 748
Company address: 1915 Rocklund Dr, Wenatchee, WA 98801, United States
Fulfillment warehouse: No. 2 Freight Elevator, West Side of 3rd Floor (Upstairs), Yuantong Express, No. 409, Suxi, Yiwu Town, Zhejiang 310000, China
Contact: Contact page
Email: support@cleorivers.com
Phone: +1 509 940 1545