Once your order ships, we’ll email you a shipping confirmation with your tracking number and a link to follow your package.
How to Track Your Order
- Open the shipping confirmation email from Cleo Rivers and click the tracking link.
- Or sign in to your account to see your orders and their current status.
Delivery Times
- Processing time: 1–3 business days
- Transit time: 6–10 business days
- Estimated total delivery time: 7–13 business days
- Business days: Monday to Friday
Tracking can take a few days to show updates after your order ships. For full details, see our Shipping Policy.
Need Help With Your Order?
If your tracking hasn’t updated, your package seems delayed, or you didn’t receive a shipping email, contact us through our Contact page with your order number and we’ll look into it.
Contact Information
Store name: Cleo Rivers
Company name: JT Brands LLC
Company registration number: 606 297 748
Company address: 1915 Rocklund Dr, Wenatchee, WA 98801, United States
Fulfillment warehouse: No. 2 Freight Elevator, West Side of 3rd Floor (Upstairs), Yuantong Express, No. 409, Suxi, Yiwu Town, Zhejiang 310000, China
Contact: Contact page
Email: support@cleorivers.com
Phone: +1 509 940 1545
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM Pacific Time
Saturday–Sunday: Closed
We aim to respond to customer-service inquiries within 24 hours.